SHIPPING POLICY

We currently ship orders within the United Kingdom.

PROCESSING TIMES

We aim to prepare and dispatch orders as quickly as possible. Due to the nature and size of our Mystery, Treasure and Reseller Boxes, some orders may require additional time for packing.

Estimated delivery times shown at checkout begin after dispatch and are not guaranteed.

SHIPPING COSTS

Shipping charges are calculated and displayed at checkout before payment.

Costs may vary depending on the size, weight and number of boxes ordered.

Larger or heavier orders may be shipped in multiple parcels or using a different courier where necessary.

TRACKING

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow time for the courier's tracking system to update after receiving your dispatch confirmation.

DELIVERY

Customers are responsible for providing a complete and accurate delivery address when placing an order.

We cannot guarantee specific delivery dates. Courier delays and other circumstances outside our reasonable control may occasionally affect delivery times.

DAMAGED PARCELS

If your parcel appears to have been damaged during transit, please contact us as soon as possible and provide:

• Your order number
• Photos of the outer packaging
• Photos of the damage
• Any other relevant evidence

Please retain the packaging while we investigate, as this may be required for a courier claim.

MULTIPLE PARCELS

Larger orders may be divided into multiple parcels. These parcels may arrive separately even when dispatched at the same time.

CONTACT

For questions regarding delivery, please contact:

Undelivered Treasure
Molesalesss@gmail.com

Please include your order number when contacting us.